 Executive Forum: Rick O'Dell, President
We're excited to announce that Saia has earned the American Chemistry Council RC14001.
Saia Spotlight: Our People Make the Difference
 At Saia, our employees' care and concern for the customer is paramount. Going the extra mile for many of them is just part of doing the job right. Leo Villarreal, a Corpus Christi, Texas operations clerk, exemplified Saia's Xtreme Performance when he took it upon himself to deliver a critical shipment to a nursing home.
Leo heard that an 87-year-old diabetic patient with a feeding tube was in need of nutritional supplements that had just arrived at our service center that morning. He immediately volunteered to transport the product using his personal truck. Leo drove over 80 miles to make sure the patient was taken care of.
In a recent letter to Saia, the medical supplier wrote to thank Leo for his help in taking care of their customer.
Xtreme Performance
You no doubt have seen or heard about Saia's six Customer Service Indicators® (CSIs). In our e-newsletters this year, we want to talk about each one in depth and show why these measurements of Saia's performance are important to you, the shipper.
Our first CSI focus is On-Time Delivery. It's easy to see that if your shipments don't arrive on time—either at your location or your customers'—the ability to do business effectively will be compromised. That's why a high on-time delivery score for each customer is so critical to Saia.
Product Focus
Our six Customer Service Indicators® (CSIs) measure our performance against factors you've said are important to you. You can take advantage of the CSIs through our innovative Xtreme Guarantee® (XG). At a time when some carriers may guarantee on-time delivery, Saia brings you six guarantees in one—the Edge of 6-ensuring success on your shipment from start to finish—or it's free.
You may have heard of XG, but did you know you can get the Edge of 6 coming and going? With Saia XG Outbound and XG Inbound, you can.
Company News
Saia is pleased to announce that a new terminal opened January 14 in Grayling, Michigan, bringing the total number of Saia terminals in Michigan to five. With this new addition, Saia now offers 100% coverage in Michigan (with the exception of the Upper Peninsula).
Road Tips
Adapted from www.fueleconomy.com
How would you like to fill up your car 33% less frequently? It's easy—just implement these six fuel-savings tips.
Web Wise
Saia's Web site ( http://www.saia.com) has a wealth of features to make your life easier. This issue, we'll focus on E-billing, which allows you to receive your bill via e-mail 3-4 days sooner than by mail. Click here to learn more.
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