 Executive Forum: Rick O'Dell, President
SAIA COVERAGE EXPANDS EVEN MORE!
I'm very pleased to announce that Saia has successfully completed two acquisitions that have expanded our direct coverage into the upper Midwest and Wisconsin. In November, we acquired The Connection Company, with 19 terminals in Indiana, Kentucky, Michigan and Ohio. In February 2007, we acquired Madison Freight Systems, a Wisconsin-based carrier that has expanded our direct coverage to 100% in that state.
In addition to our expanded direct coverage, customers continue to benefit from the service our XtremePerformance provides as demonstrated by our Customer Service Indicators ® (CSIs).
Saia Spotlight: Our People Make the Difference
Saia is proud of its employees because they make us the company we are. They consistently achieve excellent performance and often go beyond the call of duty to deliver what our customers ask for. Two such exemplary employees are Zach Allen and David Lowery.
Saia Shipping Tips: Online Service Reports
Saia has always been driven by measurement. As President Rick O'Dell says, "You can't manage what you don't measure." As a result, we've gone to great lengths to offer you Online Service Reports that include far more than the standard pick-up and delivery information. Saia has set up standard and custom reports for your shipments that you can easily access on our website.
XtremePerformance: No One Delivers Like We Do
Delivering like no one else takes work. Saia has already made great strides with our industry-exclusive Customer Service Indicators® and our Xtreme Guarantee®. But we continue to seek out new ways to improve your overall experience with Saia. Here are three of our most recent efforts.
Saia Wins Lowe's Award
 Thanks to our employees, Saia was recognized by Lowe's Companies, Inc. for exceeding four service performance indicators, and was given the "2006 Platinum Team Award." It is the highest award that can be earned from the home improvement giant and Saia was the only LTL carrier to receive it in 2006. We were also honored with the 2006 LTL Outstanding Program Development Award. Saia was one of only a few carriers to take away multiple awards from the ceremony, hosted by Lowe's, the country's second largest home improvement retailer and #42 on the Fortune 500.
What You Said
We asked you: Which of the following publications do you find the most beneficial?
Inbound Logistics - 22%
Logistics Management - 28%
Logistics Today - 18%
Purchasing - 5%
Supply Chain Management - 10%
Traffic World - 17%
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Our commitment to XtremePerformance means we’re continually improving to meet your evolving needs. We raised the bar with our six Customer Service Indicators, and now we guarantee them—all six. We’re so confident in our operational excellence that we’re willing to back it up.
Xtreme Guarantee
customers signed to-date
The Xtreme Guarantee applies to customers on current Saia 5700 rates and is subject to rules and conditions as outlined in the Saia 170 rules tariff. Registration is simple. And it gives you the confidence in knowing that we’ll get the job done right—or it’s Free.
Register now at www.saia.com/XGP or call our Xtreme Guarantee specialist at 1-800-765-7242 ext. 4075 for details. Join thousands who are saying "yes" to world-class performance backed by the most Xtreme Guarantee in the business.
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