 Executive Forum: Rick O'Dell, President
Look for us on NASDAQ.
It gives me great pleasure to announce that, as of this July, Saia is now publicly traded under the Saia brand name. We're proud and excited to see the Saia name on NASDAQ—a name that has always stood for strong partnerships, close collaboration and customer service accountability. That and hard work is what got us where we are today; and that's what will continue to drive us as we grow and move forward in the future.
 Part of that hard work has been finding new ways to serve our customers better. In doing that, we’re the first and only company in the industry to introduce and then guarantee our Customer Service Indicators® (CSIs). By putting ourselves “on the line” with our CSIs, we show that our commitment to your total customer satisfaction is paramount.
Our people are determined to deliver on the promise of exceeding your expectations. Though you may not see them, they’re working behind the scenes to deliver on our commitments. See how this plays out when it comes to our Pick-Up Performance, one of our CSIs, and what happens behind the scenes to ensure that your shipments get picked up on time. In another feature, learn how two Saia employees went above and beyond the call of duty.
As President, my goal—and everyone’s at Saia—is to make your life easier through XtremePerformance that includes our easy-to-use website, designed with tools to simplify your shipping needs; learn more about it in our Shipping Tips feature.
Remember, total satisfaction is our guarantee—our Xtreme Guarantee. We’ll do whatever it takes to get the job done right.
Saia Spotlight: Our People Make the Difference
Saia is a great company because of our employees, who go the extra mile time and again. Two Saia employees who exemplify that are Shelley Docanto and Mike Culverson, who redefine the term “going above and beyond.”
Saia Shipping Tips: Daily Tracking and E-billing
We understand you want more from your LTL carrier. You want a carrier that simplifies shipping, tracking, and billing. At Saia, we try to provide shipping solutions that are convenient and accurate.
Customer Service Indicators: Pick-up Performance
Saia’s Pick-up Performance measurement of the CSIs tracks and reduces the number of missed pick-ups you experience, saving you time and money.
 Saia wins Quest for Quality
Thanks to all our customers, Saia has been recognized by Logistics Management magazine as a 2006 Quest for Quality award winner. Saia was awarded first place for “Value” in the Regional/Inter-regional LTL Carriers segment. The 23-year-old Quest for Quality survey is regarded as the most prestigious customer satisfaction survey in the transportation industry. Thanks for making us a winner!
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What you said
We asked you what you would find most useful on an LTL carrier’s website. Here’s how you responded.
A getting started demo - 4%
Ability to schedule shipments for an entire month - 4%
Industry information - 10%
Ability to track carrier performance - 22%
Proactive notification - 24%
Auto assigning of Pro # - 24%
Other - 10%
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Our commitment to XtremePerformance means we’re continually improving to meet your evolving needs. We raised the bar with our six Customer Service Indicators, and now we guarantee them—all six. We’re so confident in our operational excellence that we’re willing to back it up.
Xtreme Guarantee
customers signed to-date
The Xtreme Guarantee applies to customers on current Saia 5700 rates and is subject to rules and conditions as outlined in the Saia 170 rules tariff. Registration is simple. And it gives you the confidence in knowing that we’ll get the job done right—or it’s Free.
Register now at www.saia.com/XGP or call our Xtreme Guarantee specialist at 1-800-765-7242 ext. 4075 for details. Join thousands who are saying "yes" to world-class performance backed by the most Xtreme Guarantee in the business.
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